Utilities are facing new challenges brought on by various changes in the market. These changes include an increased demand for renewable energy sources, ever-changing government regulations, the digital revolution, and the need to offer better customer service. The increased consumer demands and market competition also require utilities to remain competitive. Here are 4 major challenges being faced by electrical utilities in 2018. 1. Customer Service As consumer expectations continue to evolve and shift, it is a challenge for utilities to meet those expectations and deliver customer satisfaction. It is in recent years that the industry has woken up to the

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